Complaints
Policy
Purpose
To
receive and resolve complaints fairly, promptly and confidentially while
considering the rights of all parties involved.
Guidelines
In
the first instance the complaint should be addressed to the person concerned
ie. Classroom complaints to the teacher, other complaints to
the principal.
Verbal
complaints are suitable for problems of a minor nature which may be resolved
informally and the complainant informed verbally of the resolution.
Written
complaints must be signed by the complainant.
Should
a disagreement between caregivers and teachers not be resolved the following
steps will be taken ;
·
The caregiver will approach the syndicate leader
If
this does not produce a resolution then:
·
The caregiver will approach the principal.
Should
a disagreement between caregiver and principal not be resolved the caregiver
can write to the Board of Trustees.
The
Chairperson of the Board of Trustees will promptly acknowledge in writing
receipt of the complaint and ensure the complaint is dealt with.
Confidentiality
of all concerned must be observed.
A Complaints committee will comprise a
·
Proprietors Representative
·
Parent Representative
·
Chairperson
In
complaints regarding the performance of an employee the employee concerned must
be advised that he/she is entitled to seek representation.
Documentation
of written complaints will be kept.
Reviewed
Reviewed